The Malaysian Institute of Accountants (MIA) is a statutory body set up under the Accountants Act, 1967 to regulate and develop the accountancy profession in Malaysia.
Realising the importance for the Management Centre to continuously improve its service delivery to its stakeholder, the Institute has established its Service Charter which took effect from March 2009. The MIA Service Charter is a public document and it focuses on key areas in dealing with its members.
The MIA Service Charter has been developed to provide members with a clear understanding of our commitment and the standards of service that you can expect from us.
- We will treat you courteously and with respect.
- We will be responsive to your needs and end our dealing with you professionally.
- We will respond to your request within the time set out and advise if extended time is needed.
- We will facilitate you to find the proper resources if we are unable to provide all the requested information.