GOOI SHIAU YING graduated from the University of Southern Queensland, Australia with a Bachelor’s degree in Mass Communication, majoring in Public Relations and Journalism. Prior to that, she completed her Diploma in Mass Communication majoring in Public Relations and Advertising from Han Chiang College, Penang. She is also a qualified Quality Management System Auditor / Lead Auditor certified by the International Register of Certified Auditors (IRCA) and TTT Trainer.

With more than 10 years of training and consulting experience in ISO system, she managed to help customers to optimize workflow, implement, maintain and upgrade their Management System effectively. She has a good command of Bahasa Malaysia, English and Chinese. She had involved in various projects from different industries, including manufacturing, servicing and construction throughout the years. She is very versatile and dynamic in her approach, and her passion for training is very evident in the extra mile she puts in for her customers. Her professional experiences and knowledges in different industries enable her to heighten her awareness towards customers’ actual needs and expectations, thus enabling her to develop the right training for the right customers.

She also involve in digitalization transformation since 2019. Armed with a deep understanding of industry trends, market dynamics, and emerging technologies, she collaborates closely with stakeholders to develop tailored strategies that optimize operations, enhance customer experiences, and unlock new opportunities for success. Through strategic vision, analytical prowess, and a client-centric approach, she delivers transformative outcomes that propel organizations forward in today's rapidly evolving digital landscape.